1. Who We Are
Supreme IT and Management Services (S.I.M.S.), a Surendra Group company, is a security solutions provider based in Andheri East, Mumbai. We offer CCTV surveillance, access control systems, alarm systems, and trained security guards.
For data-related queries, contact us at: supremeitandmanagement@gmail.com
2. What Data We Collect
Via the contact form on this website:
- Full name
- Email address
- Phone number (optional)
- Subject and message content
Via the GRS Customer Portal (app.supremeit.in):
- Name, email, phone number — for account creation
- Service tickets, messages, and attachments you submit
- Bill and AMC (Annual Maintenance Contract) records
- Login activity timestamps
3. How We Use Your Data
- Contact form submissions are forwarded by email to our team and used solely to respond to your enquiry. They are not stored in any database.
- GRS Portal data is used to deliver and manage the security services you have engaged us for — tracking service requests, communicating with you, and maintaining billing records.
- We do not sell, trade, or share your personal data with any third party for marketing purposes.
4. Lawful Basis for Processing
We process your personal data under the Digital Personal Data Protection Act, 2023 (DPDP Act) on the basis of:
- Your consent — given when you submit the contact form or register on the GRS Portal.
- Legitimate interest — to fulfil our contractual obligation to provide the security services you have purchased.
5. Data Retention
- Contact form submissions are retained in our email inbox for up to 12 months, then deleted.
- GRS Portal account data is retained for the duration of your service contract and up to 3 years after termination, as required for billing and legal compliance.
6. Your Rights Under the DPDP Act 2023
As a Data Principal (the person whose data we hold), you have the right to:
- Access — request a copy of the personal data we hold about you.
- Correct — request correction of inaccurate or incomplete data.
- Erase — request deletion of your personal data (subject to legal retention requirements).
- Withdraw consent — at any time, though this may affect our ability to provide services.
- Nominate — appoint another person to exercise these rights on your behalf.
To exercise any of these rights, email us at supremeitandmanagement@gmail.com. We will respond within 90 days as required by the Act.
7. Cookies
This website (supremeit.in) does not use tracking, advertising, or analytics cookies. We use no third-party tracking scripts. No cookie consent banner is displayed because there is nothing to consent to.
The GRS Customer Portal (app.supremeit.in) uses a session cookie to keep you logged in. This is an essential cookie and does not track your behaviour across other websites.
8. Data Security
We use industry-standard security measures to protect your data, including HTTPS encryption, rate-limited API endpoints, and secure session management on the GRS Portal. In the event of a data breach that is likely to affect you, we will notify you at the earliest opportunity.
9. Children's Data
Our services are not directed at children under 18. We do not knowingly collect personal data from minors. If you believe a minor has submitted data to us, please contact us immediately at supremeitandmanagement@gmail.com.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The effective date at the top of this page will reflect the latest revision. Continued use of our website or GRS Portal after any changes constitutes acceptance of the updated policy.
11. Contact
For any questions, requests, or complaints regarding your personal data:
